Please ensure that the address is correct.' When trying to connect Mac 4.0 client with Hipchat Server 1.4.1 on self-signed certificate. Page: User receives a 'You reached the maximum number of sessions in Hipchat. Try disconnecting some of your clients' when trying to start a chat session. Usage and admin help. Answers, support, and inspiration. Suggestions and bugs. Feature suggestions and bug reports.

• Hipchat Mac Client Download Mac
• Hipchat Mac Client Download 64-bit
• Hipchat Online
• Hipchat Download Windows
• Hipchat App

• Status:Closed
• Resolution: Fixed
• Fix Version/s:Windows 4.0.1617
• Labels:

Summary

When attempting to log into HipChat Server v1.3.x from the Windows v4.0 HipChat Client, the HipChat logo continuously refreshes and the login never succeeds or fails.

Steps to Reproduce

1. Install HipChat Windows 4.0
2. Click 'Get Started' for HipChat Server
3. Enter HipChat Server URL
4. Enter user email and password
5. Observe endless loading on login

Expected Results

Login succeeds

Actual Results

The HipChat logo is continuously redrawn and the login never succeeds or fails.

Workaround

Option 1 - Revert to an older client version

1. Uninstall the HipChat for Windows v4.0 client
2. Download a previous version by accessing https://<hcsFQDN>/downloads to retrieve the version bundled with HipChat Server or download Windows client v2.2.1397
3. Install previous version

Option 2 - Install a patched version of HipChat for Windows v4.0

1. Uninstall the current HipChat for Windows v4.0 client
2. Download the patched version from the link below:
   https://hipchat-ops.s3.amazonaws.com/hipchat4/windows/HipChat_4.0.1614.exe
3. Install the patched version and attempt to connect

If the patched version of HipChat for Windows (v4.0.1614) does not resolve the problem, please review HCPUB-25 to determine if it is relevant. If not, please create a HipChat Server support ticket at https://support.atlassian.com/ for additional assistance.

Notes

Upgrading to HipChat Server v1.3.7 (currently in beta) may help to resolve this issue, but has not yet been confirmed. Please try the workarounds listed above first and only attempt the upgrade to HipChat Server v1.3.7 after creating a backup in case a rollback is needed.

HCPUB-25Connecting to HipChat Server via FQDN with the Windows 4.0 client fails. Connecting via IP is successful

• Closed

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Hipchat Mac Client Download Mac

• Status:Closed
• Resolution: Won't Fix
• Fix Version/s: None
• Labels:

Summary

PHP files are not served statically for download after being uploaded.

Environment

• HipChat Server 2.2.4
• HipChat Data Center 3.0.0
• HipChat Mac Client v4.29.0
• HipChat Web Client

Steps to Reproduce

1. Upload a PHP file to the server using a client
   
2. Click on the PHP file, and then on Download
   

Expected Results

The file should be downloaded as usual.

Actual Results

The user is redirected to the browser, where an nginx 500 Internal Server Error is displayed.

Notes

Hipchat Mac Client Download 64-bit

This bug directly affects users who rely on HipChat to share code.

Hipchat Online

Workaround

Utilize the /code slash command to send the code over to either the room / 1-1 conversation. For example:

Hipchat Download Windows

1. Screen Shot 2017-07-10 at 15.08.57.png

   155 kB

2. Screen Shot 2017-07-10 at 15.09.06.png

   211 kB

3. Screen Shot 2017-07-10 at 15.09.17.png

   105 kB

4. Screen Shot 2017-07-10 at 15.42.32.png

   213 kB

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